Shipping & Returns

For Domestic Shipping:

2AM is currently shipping to all serviceable areas in India.
At  2AM,  we do understand the importance of  receiving your purchased products in the best condition, and on time. We continuously strive hard to make sure the product reaches you at the earliest possible time.

You can connect with us anytime at

You can also call us on 022-62361584 between  Monday to Friday, between 11am to 5pm.

We will try to resolve your issue at the earliest.

Shipping Time:

All products are shipped out between 1 – 10 working days.

If the order is with initials it is shipped out between 7-15 working days.

Shipping and Cash on Delivery charges:

For prepaid orders shipping charge of Rs. 50 is charged.

Cash on Delivery charges are as follows:

COD structure has been changed to Rs. 50 for products between Rs.0 to Rs.1000,

Rs.100 for amounts between Rs. 1001-2000 and Rs.120 on products between 2001 to 3500.

For Cash on Delivery orders :

In case your pin code is not serviceable for COD we shall request you to make the payment online.

You cannot open the box without making the payment at the time of delivery

If the product or packaging has been tampered with, do not accept the order

No credit/debit cards are accepted at the door under the Cash on Delivery method

How do I know if my area is serviceable or not?

You can email us your pin code on and we shall get back to you within 24 hours

 Returns & Exchanges:

2AM does not have a return policy.

For exchange of the purchased product we might request you to share an image of your product/ s.  for your order to qualify as an exchange.

You must raise an exchange request by emailing us on within 48 hours of receipt of your order received. The customer will bear the shipping charges to our warehouse for all the other reason of exchange other than if the product delivered is damaged. The product must dispatched to our warehouse within 48 hours after the exchange request is raised.
Products purchased during sale will not be exchanged/returned.

Product packaging, labels & tags must not be tampered with.
3-months warranty against manufacturer defect.

Product must be in perfect condition.

Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.


The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.

The order should be cancelled within 24hours of the order placed.
2AM reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

For International Shipping:

In case of international orders, shipping cost is charged in addition to your bill amount as per weight, distance to destination from Mumbai and duties, if any, as calculated by our logistics service provider (courier). Please email us on for more information.